Refund Policy

This Refund Policy explains how billing works for Parlo, operated by NXGN Tools. By starting a trial or purchasing a subscription, you agree to this policy and our Terms of Service.

Eligible plans may include a free trial (for example, 7 days on the yearly plan when offered). During an active free trial, you can cancel at any time and you will not be charged.

If you do not cancel before the trial ends, your subscription converts to a paid plan and the applicable fee is charged.

All sales are final. We do not offer refunds for subscription fees once charged, including monthly and yearly plans.

Because Parlo offers a free trial (where available) and you can cancel anytime before renewal, refunds are not provided for:

• Partial billing periods
• Unused time remaining on a paid subscription
• Change of mind after a charge has processed
• Forgetting to cancel before a trial or renewal ends

You may cancel your subscription at any time through the product’s subscription settings or by contacting [email protected].

Cancellation stops future renewals. You keep access through the end of the current paid period already purchased. Cancellation does not trigger a refund for that period.

If you believe you were charged in error (for example, a duplicate charge), contact us promptly at [email protected] with your account email and billing details. We will review legitimate billing errors and correct them when appropriate.

Billing and refund questions: [email protected].